Cancellation and Refund Policy

If a Pro trial is available for your account, its duration and the first charge date are shown before you confirm the subscription in Stripe Checkout.

You can cancel before the trial ends to avoid the first charge. If you do not cancel before the displayed date, recurring billing begins under the selected plan.

You can cancel at any time through the billing section of your Theranvio profile. Cancellation normally takes effect at the end of the current billing period.

We will not charge another subscription fee after cancellation. You retain Pro access through the paid period unless a refund or applicable law requires access to end earlier.

Subscription fees are generally non-refundable after a paid period begins. We do not automatically provide prorated refunds for an unused portion of a month.

This rule does not limit mandatory consumer rights or any other rights that cannot legally be excluded.

We review reasonable requests individually and in good faith. A refund is due in particular when a payment was duplicated, charged in the wrong amount, or resulted from a confirmed technical error by Theranvio or Stripe.

Email support@theranvio.com from the address associated with your account. Include the payment date, amount, and a brief reason. Never send full payment card details.

Approved refunds are returned to the original payment method. Posting time depends on Stripe, the payment provider, and your bank.

If you use Theranvio as a consumer or have specific rights under applicable law, those rights take priority over conflicting parts of this policy.

In particular, withdrawal rights, digital service conformity rights, mandatory refunds, and refund deadlines apply according to the law governing the user.