01
Create request
Amount, currency, and description go to the portal.
All features
Practice Payments
Client payments designed so funds go to the clinician.
Theranvio supports Stripe Connect payments or professional external instructions. This flow is separate from the Theranvio Pro subscription.
Stripe Connect for clinician accounts
payment requests in the Client Portal
refunds, disputes, and webhook reconciliation
Theranvio workspace
Practice Operations
09:00
Online session
video ready · intake complete
12:30
Draft note
needs signature before end of day
15:00
Billing
payment request to send
CalendarNotesBilling
0%
platform fee at launch
1
payment status near client and appointment
3
mature states: payment, refund, dispute
Why it matters
Client payment and SaaS subscription stay separate.
The client pays the clinician for care. The clinician pays Theranvio for practice software. This model is clearer and less sales-heavy.
- Stripe Connect for clinician accounts
- payment requests in the Client Portal
- refunds, disputes, and webhook reconciliation
01 · Request
Payment requests tied to client and appointment
The clinician creates payment with amount, currency, due date, and description; the client sees it in the portal.
amount, currency, and due date
paid status
appointment connection
02 · Connect
Stripe Connect without taking over the financial relationship
Direct charges route payment to the clinician account, so Theranvio does not formally sell therapy to the patient.
Connect onboarding in app
specialist account updates
separate from Pro subscription
03 · Operations
Refunds, disputes, and payment documents as explicit state
The payment architecture recognizes refunds, disputes, Stripe receipts, and event reconciliation.
out-of-order webhook resilience
failed/processing monitoring
E2E test runbook
How it works in practice
02
Client pays
Checkout runs through the clinician account.
03
Webhook syncs state
Payment status returns to the record.
04
Handle exceptions
Refund, dispute, or document is visible operationally.
FAQ
Questions that shape buying confidence
Mature feature pages do not avoid practical questions. They answer calmly, without pressure.
Does Theranvio take a fee from client payments?
At launch, configuration assumes no platform fee. A platform fee only makes sense when Theranvio delivers additional value, such as new patient acquisition.
Does a Stripe receipt replace a tax invoice?
Not always. Tax requirements depend on country and clinician business setup. Theranvio shows payment state, but invoicing must follow local rules.
Related features
See how modules work together
AI notes and Clinical Memory
AI documentation that works inside the full therapy context.
Theranvio helps organize notes, session preparation, outcomes, signals, and next steps. The clinician remains the author of the record and decides what is saved.
Client Portal
A client portal for messages, forms, materials, visits, and payments.
Clients get one place for appointments, messages, forms, tasks, documents, and payments while the clinician sees process status.
Theranvio Video
Telehealth embedded in the clinical workflow.
Theranvio Video connects online visits with the client record, waiting room, chat, screen sharing, backgrounds, payment, and documentation.
Theranvio Pro
See this feature inside the full Theranvio workflow.
The demo shows how modules connect client, session, portal, documentation, payments, and clinical intelligence.