Data security and privacy
Data access is scoped to the clinician account, while sensitive workflows are designed around data minimization, separation, and auditability.
Privacy PolicyTheranvio Trust
Trust as part of the product, not a footer afterthought.
Clinicians and clients need to understand how the product handles data, telehealth, AI, support, and payments. This page gathers the core principles in one place.
Telehealth without default recording
Theranvio Video is optional. The room is tied to an appointment and includes waiting room, participant control, chat, screen share, and external fallback.
Telehealth securityResponsible AI layer
AI organizes information and supports documentation, but does not make clinical decisions. The clinician approves the record.
AI notesSupport without clinical content
Technical requests should describe feature, device, browser, and issue without sending notes, diagnoses, or therapy content.
Help CenterPrinciples
What Theranvio communicates without hiding it in fine print
The principles are written so clinicians can quickly understand responsibility, product boundaries, and the right support paths.
The clinician remains responsible for clinical decisions.
Product support is not a crisis or clinical channel.
Client payments are separate from the Theranvio Pro subscription.
Discovery public profiles are opt-in and require deliberate configuration.
Use the official support path. Do not send session content, diagnoses, or clinical material in a technical support request. support@theranvio.com
ContactTheranvio Pro
Questions about security, data, or telehealth?
Use the official support path. Do not send session content, diagnoses, or clinical material in a technical support request.