Data safety
Access is scoped to the clinician account, and sensitive actions are designed around auditability and data minimization.
Theranvio Trust
A professional trust layer for clinical practice
Theranvio is designed to support daily clinical work without hiding how the product operates. This page brings together the core security, support, telehealth, and data-control principles.
Telehealth without recording
Theranvio Video does not record calls or preserve in-session chat as clinical documentation.
Support without clinical content
Technical reports should describe device, browser, and connection context without sending session content.
Clinician control
AI, documentation, forms, and the portal support clinician judgment. They do not replace it.
Security and privacy
Theranvio stores the data needed to operate the practice, Client Space, forms, documentation, and access billing. The product is designed not to expose clinical data outside the workflows intended for it.
Privacy PolicyTheranvio Video
Integrated video is optional. The room is tied to an appointment and includes a waiting room, participant controls, chat, screen sharing, backgrounds, a working whiteboard, and an external fallback link.
Telehealth securitySupport
Product, technical, and billing support use one official path. Clinically urgent situations should follow the crisis path agreed with the clinician, not product support.
Contact supportTerms, cancellation, and data
Terms, cancellation policy, and account deletion information are public so a Pro purchase does not require guessing what happens to billing and data.
Terms of ServiceTheranvio
Security and support contact
For product, billing, privacy, security, or telehealth questions, use the official support address.