Practice setup
Clinician account, Pro trial, public profile, template library, and first steps.
Help Center
Product help without sending clinical content.
Theranvio separates technical support from therapy content. In requests, describe the feature, device, browser, and issue, but do not send notes, diagnoses, or session material.
Topics
The core support paths
The Help Center works like a product map: quick access to features, policies, and contact.
If you need a direct answer, email us without including client clinical data: support@theranvio.com
Client Portal
Patient account, secure links, forms, messages, materials, and visit access.
Telehealth
Theranvio Video, waiting room, external fallback, and core security principles.
Payments
Pro subscription, Video add-ons, Practice Payments, Stripe Connect, refunds, and statuses.
Security and data
Privacy, access, account deletion, security reports, and data handling principles.